<p>Information and Technology Department is committed to creating a comprehensive roadmap for smart governance for each department, thereby enabling easy access to online services for citizens and ensuring more effective civic participation. As Pune rapidly evolves into an IT hub, there is a growing need to modernize administrative practices and make extensive use of technology. While implementing Pune’s vision as a Smart City, the IT department is striving to address current and future challenges effectively by using integrated communication channels, advanced wireless technologies, and intelligent management systems.</p>
<p>By adopting smart governance, the IT department is creating an effective platform for establishing a stronger and more direct connection between citizens and the local self-government body. This initiative will contribute to enhancing communication, participation, and collaboration between the administration and citizens. Additionally, the core objective of this approach is to simplify digital services and ensure transparency in decision-making processes.</p>
<p>Alongside this, through smart governance, essential public services will be delivered more efficiently, accountably, and inclusively to all relevant stakeholders. As a result, the goal of building a responsive, citizen-centric, and future-ready urban infrastructure using technology-driven innovative solutions will be accelerated.</p>
<div class="row justify-content-center">
<div class="col-md-12 col-lg-6">
<a href="https://services.pmc.gov.in/" class="card-link-clickble border-lightGray text-darkGray text-decoration-none rounded-24 d-flex align-items-center font-20 inter fw-normal position-relative" target="_blank" alt="Online Services">
RTS Online Services
</a>
</div>
<div class="col-md-12 col-lg-6">
<a href="https://pmccare.in/" class="card-link-clickble border-lightGray text-darkGray text-decoration-none rounded-24 d-flex align-items-center font-20 inter fw-normal position-relative" target="_blank" alt="Online Services">
PMC CARE App
</a>
</div>
<div class="col-md-12 col-lg-6">
<a href="https://complaint.pmc.gov.in/home?language=en" class="card-link-clickble border-lightGray text-darkGray text-decoration-none rounded-24 d-flex align-items-center font-20 inter fw-normal position-relative" target="_blank" alt="Online Services">
Complaint Management System
</a>
</div>
</div>
<!-- RTS & CMS Data (English) -->
<h3 style="text-align:center; margin-top:15px; margin-bottom:10px;">
RTS (Right to Service Act) & CMS (Complaint Management System) Status Report 2024-2025
</h3>
<div style="overflow-x:auto; margin-top:10px;">
<table class="table-responsive" border="1" cellspacing="0" cellpadding="8" style="border-collapse:collapse; width:100%; text-align:center;">
<thead>
<tr>
<th>System</th>
<th>Total</th>
<th>Resolved</th>
<th>Pending</th>
<th>Rejected</th>
</tr>
</thead>
<tbody>
<tr>
<td style="font-weight:bold;">RTS (Right to Service Act)</td>
<td>2,03,364</td>
<td>1,95,633</td>
<td>6,535</td>
<td>1,196</td>
</tr>
<tr>
<td style="font-weight:bold;">CMS (Complaint Management System)</td>
<td>1,40,358</td>
<td>1,20,989</td>
<td>27</td>
<td>13,713</td>
</tr>
</tbody>
</table>
</div>